Terms of Service | Pavel Istomin / Pika Group

Last updated: October 31, 2026

These Terms of Use (“Terms”) govern access to and use of the Taverna Level Up website (the “Website”), its associated application (the “Application”), and participation in the Taverna Level Up interactive experience (collectively, the “Service”).
The Service is operated by DOO Pika Group, Montenegro (“Operator”, “we”, “us”), in connection with the creative activities of Tatiana Istomina.

By accessing the Website or Application, or participating in the Service, you agree to these Terms to the extent permitted by applicable law.

1. About Taverna Level Up
Taverna Level Up is an interactive, story-driven experience in which participants explore a fictional world through an assigned character.
A standard journey takes place over ten days and may include narrative events, character interactions, creative assignments, personal reflection, and communication with a designated Tavern guide (the “Guardian”).
The Service combines fictional storytelling, role-playing, creative exploration, and opportunities for personal reflection.
The experience is not a video game with guaranteed outcomes or a standardized psychological treatment program. Its content and development may vary depending on the particular journey and participant interactions.

2. Participation and Eligibility
Participation is available only to individuals aged 18 or older.
Participation is subject to availability and confirmation by the Operator. Each journey is organized according to its announced schedule, format, and participation conditions.
The Operator may establish reasonable participation requirements, group sizes, and organizational rules.
Participants are responsible for providing accurate information reasonably necessary to arrange their participation.
The Operator may decline participation where reasonably necessary for safety, lawful operation, or the integrity of the experience, subject to applicable consumer protection laws.

3. Access to the Application
Participants receive access to the Application through the arrangements communicated by their designated Guardian.
The Application provides access to character information, story events, assignments, participant responses, and other features associated with the journey.
Participants are responsible for protecting their access credentials and notifying the Operator if they suspect unauthorized access.
Access to an individual character and the associated journey history remains available after the journey ends, as further described in Section 14.

4. Nature of the Experience
Taverna Level Up is a creative and reflective experience.
Its stories, characters, fictional events, and interpretations are intended for entertainment, creative exploration, and personal reflection.
The Service is not a substitute for psychotherapy, psychiatric treatment, medical care, or other regulated healthcare services.
No particular emotional, psychological, personal, professional, or financial result is guaranteed.
Participants remain responsible for their own decisions and for determining how they interpret or apply insights arising from the experience.
5. Participant Conduct
Participants agree to engage respectfully with the Guardian, other participants, and the fictional environment.
The following conduct is prohibited:

Harassment, threats, discrimination, or deliberate intimidation of others.
Sharing another participant’s private information without authorization.
Unauthorized access to the Application or interference with its operation.
Impersonation or misuse of another participant’s access credentials.
Distribution of unlawful content or material infringing third-party rights.
Unauthorized commercial reproduction or redistribution of protected Taverna Level Up materials.

The Operator may take proportionate measures to address violations, including warnings, access restrictions, or termination of participation.
Any such measures will be applied consistently with applicable law and mandatory consumer rights.

6. Personal Reflection and Voluntary Disclosure
Some activities may invite participants to reflect on personal experiences, emotions, relationships, or life decisions.
Participants decide what personal information they wish to disclose, subject to any information reasonably necessary to operate the Service.
Participants are encouraged to avoid sharing highly sensitive personal information unless it is relevant and they are comfortable using the available communication channel.
The Operator may establish additional confidentiality and conduct guidelines for group interactions.
The handling of personal data is described in the applicable Taverna Level Up Privacy Policy.

7. Booking, Fees, and Payment
Participation fees, payment methods, available dates, and applicable conditions will be communicated before a booking is confirmed.
A booking becomes binding according to the terms expressly communicated and accepted during the booking process.
Payments may be arranged directly or through external payment providers. Where a third-party provider processes a payment, its applicable payment and privacy terms may also apply.
Unless expressly stated otherwise, payment for one journey does not include participation in future journeys.

8. Cancellations, Refunds, and Rescheduling
Participants may cancel their booking by contacting the Operator through the designated communication channel.
The following cancellation and refund policy applies to participant-initiated cancellations:

7 or more calendar days before the scheduled start: 100% refund of the participation fee.
From 2 to 6 calendar days before the scheduled start: 50% refund of the participation fee.
Less than 48 hours before the scheduled start: no refund under the standard cancellation policy.
After the journey has started: no refund under the standard cancellation policy.

For clarity, the applicable period is calculated from the scheduled starting time of the journey. A cancellation submitted exactly 48 hours before the start falls within the 50% refund category.
Participants may request a one-time transfer of their booking to a future journey without an additional transfer fee, provided the request is made before the originally scheduled journey begins and a place is available in the future group.
A transfer is subject to confirmation by the Operator and does not guarantee a place on a particular future date.
If the Operator cancels a confirmed journey, participants will be offered a full refund or an alternative journey, at their choice, subject to applicable law.
Approved refunds will be processed through an appropriate payment method within the period required by applicable law.
Mandatory consumer rights: This cancellation policy applies only to the extent permitted by applicable law. Nothing in these Terms excludes or limits any statutory right of withdrawal, cancellation, refund, or other consumer remedy. Where a mandatory legal rule provides greater protection, that rule takes precedence.

9. Intellectual Property
Unless otherwise indicated, the original stories, characters, fictional world, texts, illustrations, visual materials, Application content, and other creative elements of Taverna Level Up belong to Tatiana Istomina, DOO Pika Group, or their respective rights holders.
Participants receive a limited, personal, non-exclusive, non-transferable right to access and use the materials made available to them for authorized participation and subsequent personal review.
This does not grant permission to reproduce, publish, sell, sublicense, or commercially exploit protected materials without authorization, except where permitted by law.
Participants retain their rights in original material they independently create.
By submitting responses or creative contributions within the Service, participants grant the Operator a limited, non-exclusive permission to store, display, and use those contributions to provide and administer the relevant journey and maintain the participant’s historical access.
Public publication of identifiable participant contributions, testimonials, or personal stories requires appropriate separate permission or another valid legal basis.

10. Confidentiality and Other Participants
Participants may encounter personal stories, reflections, or creative contributions shared by others.
Such information should be treated respectfully and must not be disclosed outside the relevant group without appropriate authorization.
The Operator takes reasonable measures to support confidentiality but cannot guarantee the conduct of independent participants.
Participants should exercise appropriate judgment when sharing information in group settings.

11. Service Availability and Changes
We make reasonable efforts to maintain the availability and functionality of the Website and Application.
Temporary interruptions may occur due to maintenance, technical issues, security requirements, or circumstances beyond our reasonable control.
The Operator may update the fictional world, narrative content, Application features, and organizational processes.
Material changes affecting an already purchased journey will be handled in accordance with the applicable agreement and mandatory consumer rights.

12. Third-Party Services
The Service may include links to or integrations with external services, including Telegram, payment providers, and technical infrastructure providers.
Independent third-party services may operate under their own terms and privacy policies.
The Operator remains responsible for its own legal obligations in connection with services it provides, regardless of the technical platforms used.

13. Limitation of Liability
To the maximum extent permitted by applicable law, the Operator is not liable for indirect or consequential losses arising solely from the use of general fictional or informational content.
The Operator does not guarantee any particular personal interpretation, insight, or outcome from participation.
Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded, including applicable statutory consumer rights and remedies.

14. Ongoing Access to the Application
Once a participant has been granted access to their character in the Application, their character and associated journey history remain available after the journey ends.
Participants may return to the Application using their registered email address to revisit their character, previous events, responses, and available historical materials.
Access is provided on an ongoing basis without a predefined expiration date, regardless of whether the participant joins future journeys.
This ongoing access does not include automatic admission to new journeys or unrestricted access to other participants’ content.
The Operator may perform necessary maintenance, security updates, and technical changes to the Application.
If circumstances require a material change to the ongoing access arrangement, affected participants will be informed in advance where reasonably practicable, and their applicable contractual and statutory rights will be respected.
Participants may request deletion of their personal data in accordance with the applicable Privacy Policy and data protection law. Such deletion may affect the availability of their stored character history.

15. Termination of Participation
Participation in an active journey may be restricted or terminated where reasonably necessary due to a serious violation of these Terms, security concerns, or unlawful activity.
Any termination will be handled proportionately and in accordance with applicable law.
Completion or termination of participation in a particular journey does not, by itself, terminate the participant’s ongoing access to their previously available character history under Section 14.
Termination does not remove rights or obligations that have already arisen, including applicable refund rights, payment obligations, or lawful data retention requirements.

16. Changes to These Terms
These Terms may be updated to reflect changes in the Service, Application functionality, legal requirements, or operational arrangements.
The current version will be published on the Website with an updated revision date.
Material changes affecting existing paid bookings will not retroactively override agreed contractual rights except where permitted by applicable law.

17. Governing Law
These Terms are governed by the laws of Montenegro, subject to any mandatory consumer protection provisions that apply under the laws of a participant’s country of residence.

18. Contact
For questions regarding these Terms or Taverna Level Up, please contact:
Tatiana Istomina
DOO Pika Group, Montenegro
Email: gt4nko@gmail.com